Last updated: June 2025 · Applies to all registered members and visitors on 36jl
This Privacy Policy explains how 36jl collects, uses, stores, andprotects the personal information of players and visitors on the 36jl platform. It applies to everyone who registers an account, visits the website, or interacts with any feature or service offered by 36jl in the Philippines. By using the platform, you acknowledge that you have read and understood this policy and consent to the practices described herein. We are committed to handling your data responsibly and in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). If you have any questions about how your information is handled, you are welcome to contact our support team at [email protected] at any time.
When you register on 36jl, we collect personal details such as your full name, date of birth, email address, mobile number, and preferred payment method. This information is required to create and verify your account, process deposits and withdrawals, and comply with our legal obligations under Philippine law. We also collect technical data automatically when you use the platform, including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect suspicious behaviour, and improve the overall experience for Filipino players. We do not collect any personal information beyond what is necessary to operate your account and deliver our services safely and fairly.
If you contact our customer support team, we may retain records of that communication — including your messages, the nature of your query, and the resolution provided — to improve our service quality and resolve any future disputes. When you complete identity verification (KYC), we collect copies of government-issued identification documents as required by our compliance obligations. These documents are stored securely and accessed only by authorised personnel for verification purposes. We do not use your identification documents for any purpose other than confirming your identity and age eligibility. All data collected is proportionate to the purpose for which it is gathered, and we review our data practices regularly to ensure they remain appropriate.
Your personal data is used primarily to operate your 36jl account, process financial transactions in Philippine pesos, and provide access to our full range of games and features. We also use your data to send you important account notifications — such as transaction confirmations, security alerts, and updates to our terms or policies — which are considered essential communications and cannot be opted out of while your account remains active. Where you have given consent, we may send you promotional messages about new games, bonuses, or platform features; you can withdraw this consent at any time through your account settings. We use aggregated, anonymised data to analyse platform performance and understand how Filipino players engage with different game categories. No individual player is identified in these analytics reports, and the insights are used solely to improve the platform experience.
36jl does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — full stop. We share data only with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers. All third-party partners are contractually required to handle your data in accordance with applicable privacy laws and to use it only for the specific purpose for which it was shared. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts if we are legally required to do so under Philippine law or a valid legal order. In the event that 36jl undergoes a business restructuring or acquisition, your data may be transferred to the successor entity, and you will be notified of any material changes to how your data is handled as a result.
We take the security of your personal data seriously and implement industry-standard technical and organisational measures to protect it from unauthorised access, loss, or misuse. Your account is protected by password authentication, and we strongly encourage all players to use a strong, unique password and to enable any additional security features available in their account settings. Sensitive data such as payment details and identity documents are encrypted both in transit and at rest using secure protocols. We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by our legal and compliance obligations. Once the retention period has expired and there is no legal basis to continue holding your data, it is securely deleted or anonymised in accordance with our internal data lifecycle policy.
As a player based in the Philippines, you have rights under the Data Privacy Act of 2012 that 36jl is committed to upholding. You have the right to access the personal data we hold about you, to request corrections if any information is inaccurate or incomplete, and to request deletion of your data where there is no longer a lawful basis for us to retain it. You also have the right to object to certain types of processing, to withdraw consent for optional communications at any time, and to lodge a complaint with the National Privacy Commission if you believe your rights have been violated. To exercise any of these rights, please contact our support team at [email protected] with your request, and we will respond within the timeframe required by applicable law. We will never penalise you for exercising your data rights, and all requests are handled with care and confidentiality.
36jl uses cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly across sessions. Essential cookies are necessary for the platform to operate and cannot be disabled without affecting your ability to use the service. We do not use third-party advertising cookies or cross-site tracking technologies that would share your browsing behaviour with external advertisers. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform functionality. Our use of cookies is limited to what is strictly necessary for platform operation and basic performance analytics, and we do not build individual behavioural profiles for advertising purposes.
36jl reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify registered players via their registered email address and update the "Last updated" date at the top of this page. Continued use of the platform after a policy update constitutes your acceptance of the revised terms. We encourage you to review this page periodically so you are always aware of how your data is being handled. If you have any concerns about a change to this policy, please reach out to our support team before continuing to use the platform.
The key commitments we make to every player on the platform.
Your personal data is never sold or rented to third parties for any commercial or marketing purpose, period.
All sensitive account data and identity documents are encrypted in transit and at rest using secure, industry-standard protocols.
Access, correct, or delete your data at any time. We honour all rights granted to you under the Philippine Data Privacy Act of 2012.
We do not use third-party advertising cookies or cross-site trackers. Your browsing stays private and is not shared with advertisers.
Our support team is available around the clock to handle data access requests, corrections, and deletion queries from Filipino players.
Any material changes to this policy are communicated directly to registered players by email before they take effect.
Our support team is ready to help with any privacy-related queries. You can also review our full Terms and Conditions or head to the FAQ for quick answers.